Personal projects, built with AI assistance, with fictional examples. Separate from my employment work. I wrote and coded them to think through how service design methods hold up when AI agents do the first draft, and to learn what it takes to ship a tool.
The Agentic Service Designer, second edition. Service design foundations, methods at machine scale, and an operating model for running the practice with agents and human gates. Free to read online or download as PDF and EPUB. The worked example throughout is a fictional ferry operator.
Open the book pageThe tooling behind the book: ten agent roles and 74 method skills compiled into host packs, reachable as an MCP server of 29 tools or as a CLI. Every artefact write runs machine-checked acceptance rules, a fact-check replays each evidence citation, and a critic gate sits on the write path. It ships as two public distributions generated from a private source monorepo: asd-mcp, the MCP server, and asd-plugin, the Claude Code plugin. The platform manual lives with the book.
Open the MCP server on GitHubA method specified precisely enough for a machine to run it, a working tool built and documented with AI assistance, and evidence gates on generated output. The employment work under Work is the practice; this is the workshop behind it.